What is Global Order (Cainiao)?

Cainiao Global order is a shipping solution provided by Alibaba Group, an internet-technological company. It concentrates on improving logistics services between China and the world. In order to offer high-end cross-border shipping solutions, it has also cooperated with other logistics providers such as Singapore Post, OMNIA-Estonia Post, Correos, Post Finland, SPSR, DHL, etc.

How long does it take to deliver with Global Order (Cainiao)?

Generally, it would spend 15~45 working days in delivering to the recipient from China to other countries but it also depends on your parcels and your location.

How to track my Cainiao package?

There are several ways to mail your item, you just need to do is that “enter your tracking number”

1. Global Order (Cainiao)

2. Postal service
   Such as China Post, Hong Kong Post, ePacket.

3. Express service
   Such as DHL, FedEX, YANWEN.

What shipping service does Cainiao use?

When buying on AliExpress, there are several shipping services for you to select(hidden in the drop menu).
You can pulldown for more selections.

• Seller’s Shipping Method(free shipping)
• China Post Ordinary Small Packet Plus(free shipping)
• China Post Air Mail(free shipping)
• Yanwen Economic Air Mail(free shipping)
• Cainiao Super Economy(free shipping)
• ePacket(additional fees may be charged)
• AliExpress Standard Shipping(additional fees charged)
• AliExpress Premium Shipping(additional fees charged)
• 4px(additional fees charged)
• EMS(additional fees charged)
• DHL(additional fees charged)

Most free shipping methods in Cainiao will take 20~30 days. If you’re in urgent, you can choose paid shipping services like DHL.
However, the most cost-effective shipping service is AliExpress Standard Shipping and ePacket. Its fee is acceptable but is quicker than most of other free shipping choices. That’s why it’s widely accepted by most buyers.