Tracking your Japan Post parcels, shipments with tracking number

Established in 1871, Japan Post concentrates on the parcel delivery and mail service, insurance service, and bank savings service, Japan Post had been changed successfully from government enterprise to commercial enterprise. Besides, Japan Post was in the sixth place in fortune global 500 rankings in 2010.

When can I receive my parcels of different kind of international mail with Japan Post?

The reasons include remote place, public holidays, and incorrect address have an influence on the standard delivery time.

1. Parcels of international surface mail
   The standard delivery time is about 30~90 working days.

2. Packages of international air mail
   It would take 3~6 working days to deliver to the recipient.

3. Shipments of economic air mail
   It can spend 6~16 working days in delivering successfully.

What should I do if I was not at home when delivering?

You can ask the carrier’s customers service for help directly, and according to the regulation of Japan Post, your parcel will be kept at Japan post office for 15 days.

Can I send tea to Japan?

Tea isn’t prohibited in Japan. It’ll be 100% fine if you want to send some to your friends in Japan. However, some couriers like Royal Mail may not provide shipping services for tea. It’s better to ask the shipping company first before placing the order.

Contact Information

Phone Number:
0120-5931-55(Toll Free)
0570-046-666(Mobile, chargeable)
0570-046-111(English)
Working Hours:
Mon-Fri: 8:00 ~ 21:00
Sat, Sun & Holidays: 9:00 ~ 21:00